Downtown Women's Center hiring Case Manager – Day Center in Los Angeles, California, United States | LinkedIn (2024)

Summary DWC is seeking a full-time Day Center Case Manager to provide comprehensive, trauma-informed care to unaccompanied women and women with children experiencing homelessness. The Day Center Case Manager delivers services with a trauma informed approach and is a patient supporter who actively listens and maintains appropriate boundaries. This position connects clients with services and resources, serves as an advocate and collaborates across departments to meet the immediate and long-term needs of each woman. The Day Center Case Manager is a member of the Clinical Department and reports directly to the Clinical Program Manager.

Essential Functions

• Provide trauma-informed case management services to clients
• Create individual service plans with clients that address their needs and goals
• Identify and provide linkage to needed resources (basic needs, health & mental health, benefits, housing, legal support, etc.)
• Serve as an advocate and liaison for clients in accessing local resources
• Provide effective crisis intervention in consultation with program staff and supervisor
• Develop and maintain relationships with clients, staff and local service providers
• Administer the VI-SPDAT survey as needed and assist clients in identifying permanent housing opportunities
• In accord with DWC’s documentation policy and per contract requirements, maintain accurate and timely records of all services provided to clients in the Clarity/HMIS database, including case management notes
• Enroll women who have experienced trauma related to sexual assault, domestic violence, and human trafficking crimes in DWC’s Trauma Recovery Center (TRC) program.
• Attend multi-disciplinary team meetings and regular one-on-one supervision as scheduled
• Track outcomes and monitor progress towards program goals
• Serve as an ambassador of DWC and its mission and values by participating in community meetings/events
• Provide regular, timely written reports to supervisor as assigned
• Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies

• Trauma-informed
• Flexible
• Patient
• Organized
• Resourceful

Supervisory Responsibility 

N/A

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work 

This is a full-time, non-exempt position. Days and hours of work are Monday- Friday 8:00AM- 4:30PM.

Travel Regular travel throughout Los Angeles County is required in this position. 

Remote 

Option for hybrid work schedule but with expectation to work onsite full time as scheduled. 

Required Education And Experience 

• Bachelor’s degree in social work/related field or relevant experience preferred
• Minimum two years of experience working as a Case Manager/similar position and knowledge of community resources preferred
• Experience working with individuals experiencing homelessness preferred
• Experience providing trauma-informed services preferred
• Experience working with mental health and substance abuse preferred

Required Knowledge/Skills/Position Qualifications

• Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Ability to manage multiple tasks including proficiency in balancing direct service responsibilities with effective record keeping
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, set and meet goals and deadlines
• Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, and health issues
• Able to solve problems by being resourceful and using creativity
• Ability to work independently and as part of a team
• Oral and written fluency in English required; Spanish a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
• Must be a CA resident and live within 80 miles from the office and must be available for in-person meetings at the DWC offices. 
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. 
• You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.

Additional Eligibility QualificationsBackground clearance required.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.