Employee Paperless office password (2024)

Posted By Torey over 3 years ago

We typically set the social security number as the password without a problem and have been able to correct any issues with their passwords in the past.

I currently have one employee that has the right social entered, but still cannot open her pdf to view her stubs. I have tried to change to see I can open them and I'm unable to do so either.

What could be causing the password to not register correctly?

Thanks!

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Kevin M over 3 years ago
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Try the master password... if that fails too, try a different PDF reader. I couldn't open a password protected PDF on my workstation (with Adobe reader), but copied to my home PC (with a different PDF reader) and it opened just fine.
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Torey over 3 years ago in reply to Kevin M

I did try to open in a different reader, but same issue. What do you mean by 'Master Password'?
I wasn't aware there was a Master password to use.
Thanks!
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Kevin M over 3 years ago in reply to Torey

I've only used this for invoices / orders, but assume it works the same for PR forms.
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Frequently Asked Questions | TCU Human Resources
Torey over 3 years ago in reply to Kevin M

I was able to locate where this is. I believe it does work, but not sure what it will do to all employees who are without problem. I certainly hesitate to create a messfor so many when onlyhaving an issue with one.
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GerriOros over 3 years ago in reply to Torey

Look at Knowledgebase Article 69065 which covers resetting the master password. I don't have any good ideas as to why 1 employee is having trouble. I suggest posting in the technical thread, since this issue is technically a paperless office issue, not payroll.
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zip over 2 years ago

Is she ever able to open the pdf, or never? I have a client with one employee who sporadically can't open it, but other times it's fine.
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